Technical Support - VoIP


OVERALL PURPOSE:
Troubleshoot and resolve VoIP Applications for Client's Business and Consumer Voice Over IP platforms.
ROLES & Responsibilities:
Perform and coordinate trouble resolution for Client's Business and Consumer Voice Over IP platforms.
Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault Management Groups.
Will be responsible for performing Operational Readiness Testing (ORT) on routers, load balancers, and Session Border Controllers within multiple VOIP platforms. Performing the ORT requires this position to insure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met.
Identify and troubleshoot VoIP service impacting troubles.
QUALIFICATION:
Network Security Unix support
Network Services
Application problem solving
BGP and OSPF Routing
BVOIP Technical Support Application
CVOIP Technical Support Application
Network Support General
SIP
SIP Routing Protocols and Technologies
VoIP troubleshooting


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