Technical Support Engineer

Company Name:
Crystal Eqaution
Published Description: Primary Project Location: BRIDGETON, MO 63044
Description: The Unix/Linux Server/Operating System Technical Support
provides an elevated level of technical support on Server hardware and Operating Systems to the teams within the IP Server/VOIP NRC. This
will be responsible for performing remote Operational Readiness Testing (ORT) on servers and their operating systems, storage arrays, ass well as data backup and recovery solutions within the USP VOIP platform. Performing the ORT requires this position to insure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met. This position will be responsible for troubleshooting and resolving the problems that cause testing to fail. In those cases in which technical assistance is required this position will partner with Labs, Advanced Technical Support, and vendors to troubleshoot and resolve the problems. This position will be responsible for insuring the elements they are responsible for testing meet the testing completion schedule and that status reports are provided to others within the team. This position supports multiple vendors' servers. The primary Operating Systems supported by this position are Solaris and Linux, requiring this position to understand and interpret complex hardware and operating system problems. Advanced level knowledge of Unix and Linux is required. A MINIMUM OF 3 YEARS EXPERIENCE PROVIDING ADVANCED TECHNICAL SUPPORT FOR UNIX/LINUX OPERATING SYSTEMS IS REQUIRED FOR THIS POSITION.
This position is located in Bridgeton,
Job Category: IT Administrator
Project Description: Perform all Operations technical responsibilities associated with the remote testing of new Unix/Linux Servers and Operating Systems to insure they are prepared to be put into production service. Resolving any and all problems encountered during testing.
Skill Experience Need:
1) UNIX Expert Required
2) Linux Expert Required
3) Server Hardware Expert Required
4) Troubleshooting complex technical troubles Expert Required
5) IP Networking Intermediate Required
6) Project Management Intermediate Desired
7) Verbal Communications Intermediate Required
8) Written Communications Intermediate Required

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